How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page here.

Do you deliver across South Africa?

Yes! We deliver nationwide. Delivery takes 6–8 working days, depending on your location.Delivery fees apply and tracking information will be provided.

I never got my order, what to do?

Check your tracking number (sent via WhatsApp or SMS after your order was shipped).Contact the courier using the tracking info to see if there’s a delay.If there’s still no update, contact us directly on WhatsApp (+27 76 948 2147) with your order name, number, and proof of payment.

It needs a code to when registering to be a reseller

You need to have an agent to proceed. If you don’t have one yet, please contact us for assistance. Kindly note that your account cannot be approved without an assigned agent.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

What products do you offer?

We offer handcrafted, oil-based perfumes inspired by top designer brands. Our fragrances come in 30ml and 50ml bottles, available in over 60 scents for both men and women.10ml luxury car diffusers to keep your car smelling fresh and elegantBody ButtersTissue oilsBody scrubsSoaps

Are your perfumes and diffusers original or inspired?

All our scents are inspired by well-known designer brands. While they are not originals, they are carefully crafted to replicate the scent profile using high-quality, long-lasting ingredients.

What sizes are available?

Perfumes: 30ml & 50ml bottlesCar Diffusers: 10ml glass bottles with hanging caps

How long do your products last?

Perfumes: Being oil-based, our perfumes last longer than alcohol-based alternatives—often up to 8+ hours on skin.Car Diffusers: Typically last 3 to 6 weeks, depending on usage and temperature.

What is the minimum order?

The minimum order is 6 bottles of the same size (either 30ml or 50ml).You can mix different scents within the same bottle size.Car diffusers should be purchased separately from perfume orders, as we encourage keeping them distinct for packaging and resale purposes.

How can I place an order?

You can order directly through:WhatsApp: +27 76 948 2147Website: www.fession.co.zaTikTok: @FessionFacebook: LY Essence

Can I choose different scents in one order?

Yes. Within the same bottle size, you can mix and match any of our 60+ available scents.Car diffusers should be ordered separately from perfume bottles for logistical and packaging reasons.

Do you offer samples?

We offer 10ml sample perfumes for testing or personal use (R25 each)

Are your products safe to use?

Absolutely. Our perfumes are made with skin-safe ingredients, but we recommend a patch test for sensitive skin.Car diffusers are safe when used correctly—keep them upright and away from direct sunlight or children.

How do i become a reseller

To become LY Essence reseller, you'll need to register as a reseller--and it's completely FREE.Simply sign up using the link below:https://resellers.fession.co.za/registerOnce registered, you'll receive access to reseller pricing, ordering information, and guidelines to help you start selling.